Frequently Asked Questions

Creating a new FREE Account with us enables you to shop and place orders more easily. You will be able to create and use your own Address Book as well as use our handy Reminder Management service to remind you of upcoming occasions you don't want to forget (birthdays, anniversaries, graduations, weddings, holidays, etc.).

How to Create a New Account:

1. Click on "Sign in" next to the icon of a person in the upper right corner of the webpage.
2. It will take you to a login screen. Click on "Create account" next to the "Login" button.
3. Enter your first name, last name, email and choose a password.
4. Check the box if you would like to receive emails about special offers that can include discounts on online orders.
5. Click "Create".
6. Your account will be created and you will be logged in.

Access your account by clicking on the "Person" icon, then click on "Account". Click on the edit buttons to enter details to make your shopping experience easier (Shipping Address, Billing Address, etc.)

We all forget things from time to time, and we've made it easy for you to retrieve your username or password.

1) One way is to click on or copy/paste the following link into your browser: leanintree.com/account/login

2) Or, another option is to simply click on "Login to your account" in the upper right-hand corner of the screen. From there, you can then click on "Forgot your username or password?"

Either way you choose (#1 or #2 above), a screen will appear that prompts you to enter your e-mail address in the box shown. Click submit. An e-mail will then be sent to the e-mail address you provided with instructions to reset your password. (IF you do not receive a message from info@leanintree.com within 30 minutes, please add info@leanintree.com to your safe list.)

The message you receive from info@leanintree.com will contain your username, and will provide a clickable link whereby you can change your password. After clicking the link (or if you prefer, you can copy/paste the provided web address into your browser), a screen will appear with boxes where you will enter a new password, confirm the password, then click Save. Lastly, you will see a message that your password has been successfully changed.

Once you have created an account (see above "What does "Create new account" mean, and why do I need one?") and have signed in to your personal account using your password, you can use the Address Book function to store mail and e-mail addresses of friends and family members.

Simply log on to "My Account," and click on Address Book and begin creating new addresses. After you have saved an address, it can be edited or deleted later using the buttons to the right of each entry. Save as many as you like!

Never again forget a birthday or anniversary or other special occasion!

Once you have created an account (see above "What does "Create new account" mean, and why do I need one?") and have signed in to your personal account using your password, you can use the Reminder Management function to remind you of special occasions.

Simply log on to "My Account," and click on Reminder Management and begin creating reminders. You can specify whether you want to be reminded of an occurrence 2 weeks ahead, 1 week ahead, 1 day ahead, and/or annually if it is a recurring event like a birthday.

After you have saved a reminder occasion, it can be edited or deleted later using the buttons to the right of each entry. Save as many as you like!

Your e-mail address is safe with us! We respect your privacy and will not rent or sell your e-mail address. You can change how you want to be contacted by us at any time.

Once you have created an account (see above "What does "Create new account" mean and why do I need one?") and have signed in to your personal account using your password, simply click on Marketing Preferences. There you can indicate whether you would like to receive e-mail offers from Leanin' Tree or from other specially selected companies. The choice is always yours!

1. Click on “Sign in” next to the icon of a person in the upper right corner of the webpage.
2. It will take you to a Login screen. Click the “Forgot your password?” link below the “Sign in” button.
3. Enter your account email address in the field that appears and click “Submit”.
4. You will be redirected back to the login screen. Check your inbox for the password reset email from info@leanintree.com.
5. In the body of the email, click the “Reset your password” button OR paste the provided link into your web browser.
6. You will be brought to a screen where you will be asked to create a new password. Fill in the fields and click “Reset Password”.
7. You’re done! You should be logged in and taken to your account page.

Simply click on "Login" in the upper right-hand corner of the screen. After logging in, click on "My Account," also shown in the upper right-hand corner of the screen. A page will appear containing your current account information. Simply delete/erase your old username (or any other information in the appropriate box), and type in the new information. NOTE: You will need to also enter your password at the bottom of the screen (to confirm your identity), before clicking Save. Next, a message will appear confirming that your account information has been successfully submitted.

Simply click on "Login" in the upper right-hand corner of the screen. After logging in, click on "My Account," also shown in the upper right-hand corner of the screen. A page will appear containing your current account information. Simply delete/erase your old e-mail address or mailing address (or any other information in the appropriate box), and type in the new information. NOTE: You will need to also enter your password at the bottom of the screen (to confirm your identity), before clicking Save. Next, a message will appear confirming that your account information has been successfully submitted.